Donor Instructions: How to Access Your Tax Receipts via GiveWise

For charities to share with their donors — ready to copy and paste:

Accessing Your Tax Receipts via GiveWise

This is a support message charities can copy and share with donors who request help accessing tax receipts through the GiveWise platform. It includes clear instructions and FAQs.

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Donor Instructions (Copy & Share)

Hi [Donor Name], Thank you so much for your donation and your support of the work we do. Your generosity makes a real difference in the lives we serve. If you have donated through our GiveWise Giving Platform, your official tax receipts are available anytime through your personal GiveWise account. These are self-serve — designed to give you secure, 24/7 access whenever you need them. Here’s how to access your receipts: 1. Visit: https://www.givewise.ca 2. Click “Log In” (top right corner) 3. Once logged in, go to “My Account” → “Receipts” 4. You can download or print any of your official donation receipts from there. 💡 Forgot your login? Click “Forgot Password” on the login page to reset your credentials. Still need help? Contact the GiveWise support team directly at [email protected] and they’ll be happy to assist you. Thanks again for being part of our mission! Warmly, [Your Name / Charity Name]

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Optional Line for Giving Pages or Auto-Replies

Need Your Tax Receipt? If you gave through GiveWise (third-party Gift Processing Partner), simply log in at www.givewise.ca Click “Log In” → “My Account” → “Receipts” For support, email [email protected]

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Why Do I Need an Account to Get My Tax Receipt?

GiveWise, is committed to making giving simple, secure, and compliant with CRA (Canada Revenue Agency) rules.

To receive a tax receipt for your donation, made through GiveWise, you’ll be prompted to create a free Giving Fund account. It only takes a moment, and it allows us to:

• Accurately record your gift

• Provide you with an official, CRA-compliant receipt

• Give you 24/7 access to all your past giving activity and receipts

We know setting up an account may feel like an extra step, but it’s part of how we protect your gift and ensure everything is handled responsibly.

You’re still welcome to give without creating an account — just note that GiveWise won’t be able to issue a tax receipt unless your donation is tied to a verified Giving Fund.

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Other Frequently Asked Questions (FAQ)

Q: I don’t remember which email I used — what should I do?

A: No worries! Just email [email protected] and the GiveWise team will help you locate your account.

Q: Can I get a paper copy mailed to me?

A: Receipts are self-serve and digital for ease and security. You’re welcome to print a copy anytime from your account.

Q: I gave through another method — not through GiveWise. Will it still show here?

A: Only donations processed through GiveWise will appear in your account. For other gifts, please contact us directly for assistance.