FAQ's

GiveGenius Frequently Asked Questions

Who is GiveGenius for?

GiveGenius is designed for Canadian charities of all sizes looking to enhance their online donation experience. It's perfect for organizations seeking a simple, customizable donation platform that integrates seamlessly with their website. Whether you're a small, medium or larger charity, GiveGenius offers a user-friendly solution to help you engage donors and streamline the giving process.

How do I sign up for GiveGenius?

Contact us at [e-mail] or book a meeting with our team to get started!

How is GiveGenius different from GiveWise?

GiveGenius is a program offered by GiveWise. While GiveWise provides a wide range of charitable giving services like Donor-Advised Funds (DAFs), Workplace Giving programs, GenerosityWorks program, GiveGenius focuses specifically on enhancing online giving for charities by offering a simplified, all in one donation platform that allows your donor to contribute in the ways that suit them best.

I am already a GiveWise Charity affiliate using the Charity portal – how do I switch to GiveGenius?

There’s no need to switch! As a GiveWise Charity affiliate, you can continue using your portal. GiveGenius is designed to enhance your donation experience by embedding buttons on your website, which can be set up without interrupting your current use of GiveWise. If you'd like assistance with setting up GiveGenius, reach out to our charity support team at [e-mail]

I am NOT a registered charity but do charitable work. Can you help me?

Absolutely! GiveWise supports anyone working to spread generosity and make an impact. Check out our GenerosityWorks program, which help facilitate public fundraising and offer donor tax receipting without the need for charitable status.

What types of donation processing are available through the platform?

GiveGenius supports a variety of payment options to suit your donors' needs. Currently we accept credit card, e-transfers, DAF transfers and cheque. This list is growing, within the give button, and will soon include, direct bank transfers (Pre-Authorized Deposits), Cryptocurrency, Complex Assets and Securities. Keep in mind that we can still process all these types of donations manually for you in the meantime.

How is this different from CanadaHelps?

While CanadaHelps offers donation processing services, GiveGenius provides greater flexibility in giving, no administrative fees, and access to significant tax-saving opportunities through our Donor-Advised Funds (DAFs). DAFs are one of the fastest growing giving vehicles in Canada, and charities that embrace them can benefit from larger, more meaningful gifts with less complexity. By partnering with GiveGenius, charities can proactively engage donors, offering streamlined, impactful giving experiences that foster long-term generosity.

What is the processing time for donations through GiveGenius?

Donations made through GiveGenius are processed quickly and securely. Gifts to charities are disbursed weekly.

What fees are associated with GiveGenius?

Please see our Fees & Privacy section here

What kind of support do you offer charities when setting up GiveGenius?

We provide personalized onboarding support to help charities set up and optimize their Charity Portal profile, configure their GiveGenius donation tool, and complete all required onboarding steps. Our team also offers guidance on installing your GiveGenius URL on your website and aligning your donation tool with your fundraising goals.

If you need assistance at any stage, our team is here to help. You can reach us anytime at [e-mail]

Will this help increase our fundraising efforts?

Absolutely! GiveGenius is designed to enhance your fundraising efforts by providing a seamless, user-friendly donation experience directly on your website. With flexible options for one-time and recurring donations, as well as support for a wide range of donation methods, GiveGenius makes it easier than ever for your supporters to contribute. By eliminating barriers and simplifying the donation process, GiveGenius empowers charities to engage more donors and foster long-term giving relationships.

By using GiveGenius you’re offering donors a flexible and tax-efficient way to manage their charitable contributions. Research shows that DAF donors often give more generously and consistently, making this an impactful solution for both donors and charities.

How many donation buttons can I have?

You can add multiple donation buttons on your website, providing flexibility in how you engage donors on various pages.

How are tax receipts administered?

GiveWise will handle the tax receipting. Tax receipts are always available to the donor through their Giving Fund, allowing them to access at any time.

How does tax receipting work through GiveGenius?

Donors are prompted create a free Giving Fund to access their tax receipt after making a donation through GiveGenius.This process ensures:

• Gifts are securely linked to the correct donor

• Receipts meet CRA requirements

• Donation records are accurate and auditable

If a donor gives without creating a Giving Fund, no receipt will be provided. We recommend clearly communicating this — especially when highlighting GiveWise as a method for strategic or larger gifts. Tax receipts are self-serve and donors must log in to access on their own.

What is the process for donors to donate complex assets and securities?

The process for donating securities involves completing an online fillable form that donors can send to their advisor or other channels to release funds. GiveWise will then liquidate the assets and pass the cash on to your charity.

Flow-Through and private company shares, along with other complex assets are handled by contacting us at [e-mail]

We use another platform for donations, but it doesn’t accept cryptocurrency, e-Transfers, or securities. Can GiveGenius help?

Yes, we can facilitate a variety of donation methods that your current platform may not support. You can embed GiveGenius buttons on your website to accept these donations directly.

GiveGenius supports a variety of payment options to suit your donors' needs. Currently we accept credit card, e-Transfers, DAF transfers and cheque. This list is growing, within the give button, and will soon include, direct bank transfers (Pre-Authorized Debits), Cryptocurrency, Complex Assets and Securities. Keep in mind that we can still process all these types of donations manually for you in the meantime.

How does GiveWise integrate with CRMs?

You can log into your charity portal and see all your data, download it and upload it into your CRM. You likely already have to process all donations other than credit card this way.

Can GiveGenius support corporate giving?

Yes! GiveGenius can process corporate donations and even allow corporations to create accounts for workplace giving initiatives. These options make it easy for businesses to support your charity and encourage collective giving among their employees. Check out our workplace giving page for more details.

How do I boost donors’ confidence in GiveWise and donating through the platform?

GiveWise is a CRA-regulated organization, and we take pride in our strong and flexible team. We have distributed over $30 million gifts out to charities, with nearly 1,000 Canadian charities receiving donor designated gifts. We support organizations across Canada for local, national and global impact. We always want to hear how we can better serve you and your donors and are always willing to meet with you to ensure you feel supported in using our platform. Feel free to book a meeting today or give us a call 604-302-1760, we actually have real people answering the phone!

How does GiveGenius protect the privacy of charities and donors?

Your security is the cornerstone of our services at GiveWise. We utilize advanced encryption, a secure network architecture, and stringent data integrity controls to protect your personal and transactional information. Compliant with global data protection regulations, we continuously enhance our security measures under the guidance of our expert team. Trust in our commitment to safeguard your data with the utmost rigor.

How do you cover your costs?

GiveWise is funded through optional courtesy donations from users, as well as administration fees on funds with balances of $25,000 and over, as those donors have the option of investing large fund with GiveWise This keeps our platform free for charities.

I’m still not sure about the difference between GiveGenius and GiveWise. Can you clarify?

GiveWise is a full-service charitable giving platform, while GiveGenius focuses specifically on donation processing for charities. If you're looking for a simple, efficient donation button to enhance your website, GiveGenius is the solution. For broader charitable services like Donor-Advised Funds, Workplace Giving, and Public Fundraising GiveWise is here to help.

For more questions check out our full list of FAQs here or reach out to charitysupport.ca